Skip to main content

Shop

Delivery and returns

This covers physical items from the EdgeWeave shop. Software and marketplace modules are covered separately.

Delivery

We deliver to addresses in the United Kingdom only. Shipping is added at checkout and is charged once per order. We will email you a receipt when your order is placed, and if anything delays it we will let you know.

Changed your mind

You can cancel an order and return the items for any reason within 14 days of them arriving. Email [email protected] to tell us, then send the items back to us within 14 days of telling us. Items should be unworn, unused and in their original condition. You pay the cost of posting them back, so please use a tracked service as we cannot be responsible for returns that go missing.

Once we receive the items we will refund the price you paid for them, together with the standard delivery charge from your original order, to the card you paid with. We aim to do this within 14 days of getting the items back.

Faulty, damaged or wrong items

If something arrives damaged, faulty, misprinted or is not what you ordered, email [email protected] within 30 days of delivery with your order details and a photo of the problem. We will offer you a replacement or a refund of the item price, whichever you prefer, and we will cover the cost of postage for the return and the replacement. You do not need to send an item back first if a photo shows the problem.

Sizing

Please check the size you choose. If it does not fit, you can return it under the change-of-mind terms above, or ask us for a different size and we will do our best to swap it while stock lasts.

Books

Books are sold by other retailers. Their returns terms apply, not these.

Your legal rights

Nothing here limits your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Contact

[email protected]. Back to the shop.